Terms of Use

1. About SalãoHub

SalãoHub is an online system (website and app) that lets beauty salons and barbershops manage their schedule, clients, tickets, team and finances, and receive bookings through a public link. The service is provided by DGA Digital Soluções em Tecnologia Ltda, a company registered in Brazil under CNPJ 65.065.785/0001-26. By creating an account or accepting an access invitation, you confirm that you have read and agree to these Terms and to the Privacy Policy.

2. Account and access

• The salon account belongs to the person who manages it, who must have the legal capacity to enter into contracts and must provide accurate information.
• The owner may invite professionals to access the system with their own login. The owner decides what each person sees, may remove access at any time, and is responsible for how the team uses that access.
• Each person is responsible for keeping their password confidential and for everything done with their access.
• You can delete your account at any time in Settings, on the website or in the app.

3. Credits and payment

• There is no monthly fee. Usage is paid with credits, bought in packs from your dashboard.
• Outside Brazil, payment is by card (and other methods shown at checkout) in US dollars. Each credit costs US$0.20, with local taxes included. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all these orders: Paddle sells the credits, issues the receipt, collects the applicable taxes and handles billing inquiries for these purchases, under its buyer terms (paddle.com/legal/checkout-buyer-terms).
• In Brazil, payment is by Pix, in Brazilian reais, processed by Asaas.
• Each credit corresponds to one completed appointment. Half a credit is deducted when the appointment is booked and the other half when it is completed.
• If an appointment is canceled, the half deducted at booking is not returned to your balance.
• Credits always come out of the salon’s balance, including for appointments handled by the team. The salon may choose to pass this cost on by deducting it from the professional’s commission.
• New accounts receive welcome credits to try the system, larger packs include bonus credits and the referral program may also grant bonus credits. These credits have no cash value.
• Purchased credits do not expire while the account is active and cannot be exchanged for money, except as set out in the Refund Policy.
• You may cancel a purchase within 14 days of payment by card (outside Brazil) or within 7 days by Pix (Brazil). Partial use, charges made in error and how to request a refund are in the Refund Policy.
• The credit price may change. Changes apply only to purchases made after notice and do not affect credits you already have.

4. Salon responsibilities

• Services, prices, products, opening hours and the content of the booking link and online store are set by the salon, which is responsible for their accuracy.
• The relationship with the client (service, payment, exchanges and refunds) is between the salon and the client. SalãoHub does not receive payments from clients or take part in that relationship.
• Commission rules are set by the salon, and SalãoHub only performs the calculations according to those rules. Paying the team and any employment and tax obligations related to the professionals are the salon’s responsibility.
• Client and team data must be used only to manage the salon, in accordance with applicable data protection laws (such as Brazil’s LGPD and, where applicable, the EU GDPR). In this processing the salon is the controller and SalãoHub is the processor.

5. Prohibited use

You may not use SalãoHub to offer illegal services or products, publish misleading content or content that infringes the rights of others, send spam, try to access other salons’ data, disrupt the system or try to circumvent credit charges. In these cases the account may be suspended or closed and its public pages taken down. If the account is closed for reasons other than a breach of these Terms, purchased and unused credits are refunded.

6. Availability and liability

We work to keep SalãoHub available and your data secure, but the service may be interrupted for maintenance or due to third-party failures (internet, hosting, email, payment providers). To the extent permitted by law, SalãoHub is not liable for indirect damages, such as lost appointments or lost profits, and its total liability is limited to the amount paid for credits in the 12 months before the event.

7. Changes to these Terms

We may update these Terms. Material changes will be announced in advance by email or in the dashboard, and we may ask you to accept them again. If you do not agree, you can delete your account.

8. Contact and governing law

Questions: suporte@dgadigital.com.br. These Terms are governed by the laws of Brazil, and the courts of the contracting salon’s domicile have jurisdiction over any dispute about them. Nothing in these Terms limits mandatory consumer protections granted to you by the law of your country.