Refund Policy

1. How billing works

SalãoHub has no monthly fee: you buy credit packs and each completed appointment uses 1 credit. Outside Brazil, payment is by card (and other methods shown at checkout) in US dollars. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for these orders. In Brazil, payment is by Pix, processed by Asaas.

2. Cancellation period

• You can request a refund of a purchase, without giving a reason, within 14 calendar days of payment for card purchases (outside Brazil) and within 7 calendar days for Pix purchases (Brazil).
• If no credits from the pack have been used, we refund the full amount paid.
• If some credits have already been used, we refund the amount proportional to the paid credits still in your balance. The pack’s bonus credits are deducted first and are not refunded.
• Refunded credits are removed from the salon’s balance.

3. After the cancellation period

Purchased credits do not expire while the account is active, but after the cancellation period they cannot be exchanged for money. The exceptions are duplicate charges or charges made in error by us, which we refund at any time, and the closing of the account at our initiative without a breach of the Terms of Use, in which case we refund purchased and unused credits.

4. What is not refundable

• Welcome credits received when the account is created.
• Bonus credits from the referral program and from packs.
• Credits already used in appointments, including the half deducted for appointments that were later canceled.

5. How to request a refund

• Email suporte@dgadigital.com.br from the address registered on the account, with the date and amount of the purchase.
• Card purchases can also be refunded directly through Paddle at paddle.net, using the email entered at checkout.
• We reply within 5 business days. The money goes back to the original payment method; for cards, the time until it shows on your statement depends on your bank (usually 5 to 10 business days).

6. Chargebacks

Before disputing a charge with your bank or card issuer, please contact us: in most cases we can solve it faster. While a dispute is under review, the credits from that purchase may be removed from the balance.