Privacy Policy

1. Who we are

SalãoHub is a booking and management system for beauty salons and barbershops, operated by DGA Digital Soluções em Tecnologia Ltda, a company registered in Brazil under CNPJ 65.065.785/0001-26. This policy explains what data we collect through the website and the app (iOS and Android), what it is used for and what rights you have over it, in accordance with Brazil’s General Data Protection Law (LGPD) and, where applicable, the EU General Data Protection Regulation (GDPR) and other local privacy laws.

2. Data we collect

• Account data: name, email and password (stored encrypted) of the person who creates and manages the salon and of the professionals the salon invites to the system.
• Salon data: name, phone, address and opening hours.
• Salon client data: name, phone and, when provided, date of birth — entered by the salon or by the client when booking online, for appointments and service history.
• Operational data: appointments, services, products, sales, tickets, financial records and, when the salon uses the team module, each professional’s commission rules and amounts.
• Technical data: push notification token (when you allow notifications in the app) and error/diagnostic logs, used to keep the service running.
• Usage data: pages and screens visited and buttons clicked on the website and app, linked to the account of the person using the system (email, name and salon), never to the salon’s client data. Session recordings mask all on-screen text and everything typed.

3. How we use this data

• To provide the system’s features: schedule, clients, tickets, finances, team commissions and credits.
• To send professionals their access invitation and account emails (such as password recovery).
• To send notifications about appointments and important account notices.
• To provide technical support when you contact us.
• To process credit purchases used to bill the service.
• To fix bugs and improve the stability of the app and website.
• To understand how the system is used (for example, at which step clients give up booking) in order to improve the product.

4. Who we share it with

We do not sell or rent your data. We share information only with providers needed to operate the service (hosting, email delivery, push notifications and usage analytics by PostHog), always under confidentiality obligations, or when required by law. Credit purchases are processed by Paddle.com (card, outside Brazil) and Asaas (Pix, in Brazil). For card purchases, Paddle is the reseller of the credits and collects the payment data (card, country, email and billing address) directly, as a controller, under its own privacy policy (paddle.com/legal/privacy). SalãoHub never receives or stores card data.

5. Who decides about the data

Client and team data is entered and managed by the salon, which decides how it is used (the controller). SalãoHub processes this data on the salon’s behalf, only to provide the service (the processor). Within the system, each invited professional sees only what the salon allows, such as their own schedule, clients and commissions.

6. Your rights

At any time you can request access to, correction, deletion or a copy (portability) of your data and of the client data registered in your salon, and object to or restrict certain processing. To do so, email suporte@dgadigital.com.br from the address registered on the account. A salon’s clients and professionals can make their request to the salon itself or directly to us at the same address. Deletion requests are handled within 5 business days. You may also lodge a complaint with the data protection authority in your country.

7. International transfers

SalãoHub is operated from Brazil, and our providers may store or process data in other countries. When data is transferred outside your country, we rely on safeguards recognized by applicable law, such as standard contractual clauses.

8. Data retention

We keep data while your account is active. When you ask to close your account, the data is deleted or anonymized, except when the law requires longer retention (for example, tax records).

9. Changes to this policy

We may update this policy from time to time. Relevant changes will be announced in the app, on the website or by email.